Webshop (consumer) orders:
We process your order as quickly as possible. All orders are shipped from Holland within 1-5 business days after receivement of the payment. Please note that payments by bank transfer may take a few days for the amount to clear in our bank account. All customers paying by credit card will be subject to validation controls and we reserve the right to delay an order if we consider further security control to be necessary. If the product is on stock we will notify you as soon as possible.
We strive to ship all orders as soon as possible. As our products are handmade please allow 1-2 weeks in the middle of season, 2-4 weeks if beginning of season. Shipping conditions will be confirmed by e-mail after receiving the order.
RIGHT OF CANCELLATION
When purchasing products, a consumer has the right to dissolve a contract, without giving reasons, during a period of 14 days. The trader is allowed to ask a consumer for the reason of this dissolution, but the consumer is under no obligation to state his/her reason(s).
The period stipulated in para. 1 commences on the day after the product was received by the consumer, or a third party designated by the consumer, who is not the transporting party, or:
If the consumer has ordered several products: the day on which the consumer, or a third party designated by the consumer, received the last product. The trader may refuse a single order for several products with different delivery dates, provided he clearly informed the consumer of this prior to the ordering process.
If the delivery of a product involves different deliveries or parts: the day on which the consumer, or a third party designated by the consumer, received the last delivery or the last part;
With contracts for the regular delivery of products during a given period: the day on which the consumer, or a third party designated by the consumer, received the last product.
How to make use of your right of cancellation
You can cancel the order by noticing us thereof. Please contact us via e-mail letting us know that you want to return:
You cannot use your right of cancellation by refusing to accept the goods at delivery, or by omitting to collect it, without at the same time letting us know that you wish to return.
You can fill out our standard form that can be downloaded here, but it is not mandatory. If you do this, we will immediately acknowledge the reception of your cancellation via e-mail.
The deadline for cancellation is kept if you notice us of the cancellation before the time limit expires.
Return of the goods
If you have cancelled an order, you must send or deliver the goods to:
All Things We Like
Europlaan 2b, studio C1.5 (Vechtclub XL)
3526 KS Utrecht
Without unnecessary delay and at the latest 14 days after you notice us of your cancellation. The time deadline is kept if you return the goods before the expiry of the 14 days.
Postage as well as any other expenses in relation to returning such as secure packaging must be paid by you. If a package is not picked up, we reserve the right to deduct the costs incurred by us from the purchase price before reimbursement. Please, be aware that some carriers charge a fine if the package is not picked up.
Upon return, you are responsible for wrapping the goods securely. You hold the risk of the goods as of delivery.
When you cancel a purchase, we refund all of your payments, including freight costs.
We refund the amount without undue delay and in any case no later than 14 days from the date of receiving your notice. However, we reserve the right to hold the return payment until we have received the goods you returned, or you have presented documentation confirming that you have returned the items before we have received them.
We can withhold the reimbursement until we have received the refunded items or you have sent documentation proving the return of the products.
We will complete such compensation via the same means of payment as you used for the original transaction unless you have explicitly agreed to something else. In any case, you will not be charged any fees as a consequence of the reimbursement.
TRYING THE GOODS AND PACKAGING
You are only liable for any possible decrease of the items’ value caused by the handling of the goods other than what is necessary to determine the character and features of the goods, as well as the way it works. You may examine the goods in the same way as one can and may in a physical store, but you may not start using it, e.g. by removing any stickers or hang tags. If you have used the goods in a way that is not allowed in a physical store, causing that we cannot resell it or sell it at full price again, you must expect us to deduct the decrease of value from your reimbursement. If the goods no longer have market value, we will not reimburse your purchase.
Lacking original packing may constitute a decrease in value so to be certain to get a full refund it is recommended to return the goods in original packaging.
Furthermore, you should make sure that the goods are safely wrapped when returning it. You are responsible for the package/the goods until we receive them. Save the receipt of sending as well as track and trace number, if possible.
As far as no other date is stipulated in the contract or supplementary conditions, sums payable by the consumer should be paid within 14 days after commencement of the withdrawal period, or in the absence of a withdrawal period within 14 days after the conclusion of the contract.
When selling products to consumers, the general terms and conditions may never stipulate an advance payment in excess of 50%. Where advance payment is stipulated, the consumer cannot invoke any rights whatsoever in relation to the implementation of the order in question before the stipulated advance payment has been made.
The consumer is obliged to report immediately to the trader any inaccuracies in payment data provided or stated.
If a consumer fails to fulfil his payment obligation(s) in good time, after the trader has informed the consumer about the late payment, the consumer is allowed 14 days in which to fulfil the obligation to pay; if payment is not made within this 14-day period, statutory interest will be payable over the sum owed and the trader has the right to charge reasonable extrajudicial costs of collection he has incurred.
During the period of validity indicated in the offer, the prices of the products and/or services being offered will not be increased, except for price changes in VAT-tariffs.
Contrary to the previous paragraph, the trader may offer products or services at variable prices, in cases where these prices are subject to fluctuations in the financial market over which the trader has no influence. The offer must refer to this link with fluctuations and the fact that any prices mentioned are recommended prices.
Price increases within 3 months after the contract was concluded are only permitted if they are the result of statutory regulations or stipulations.
Price increases more than 3 months after the contract was concluded are only permitted if the trader stipulated as much and:
they are the result of statutory regulations or stipulations; or
the consumer is authorized to terminate the contract on the day on which the price increase takes effect.
Prices stated in offers of products or services include VAT.
The trader provides for a complaints procedure, that has been given sufficient publicity, and will deal with a complaint in accordance with this complaints procedure.
A consumer who has discovered shortcomings in the implementation of a contract must submit any complaints to the trader without delay, in full and with clear descriptions.
A reply to complaints submitted to the trader will be provided within a period of 14 days, calculated from the date of receipt. If it is anticipated that a complaint will require a longer processing time, then the trader will reply within 14 days, confirming receipt and indicating when the consumer can expect a more elaborate reply.
The consumer should give the trader a time period of at least 4 weeks to solve the complaint in joint consultation. After this period of time, the complaint becomes a dispute that is subject to the disputes settlement scheme.
LAWS AND VENUE
Trader and a consumer and which are subject to these general terms and conditions are subject only to Dutch law.
All Things We Like cannot guarantee that the content of the website at any time is free from inaccuracies or typographical mistakes. Neither can we warrant that all information always is up-to-date, including the inventory status. All Things We Like may at any time change the content of this site.
All Things We Like cannot be held responsible for any damages caused as a result of using the site or for that matter lacking access to the website.
IDENTITY OF THE TRADER
Name trader: All Things We Like
Registered address: Europalaan 2b, studio C1.5 (Vechtclub XL), 3526 KS, Utrecht, The Netherlands
Time(s) at which the trader can be contacted:
Workdays only Monday-Friday, 10-17.00 PM
Email address: hello[at]allthingswelike.com
Chamber of Commerce number: 53632842
VAT identification number: NL1482.21.075.B02